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Privacy policy

Privacy notice

This Privacy Statement has been changed and came into effect on the 25th of May 2018
To ensure that you can purchase our products and take advantage of our services we need to collect some data and information. For example, you must have an account to complete an order. Your privacy is important to us and we believe that you should always be aware of the data we need to complete an order, to receive a newsletter or our catalogue. We want to make sure you understand the purposes for which your data are collected and how we use them. We want to make you aware that we constantly apply effective control and that we are always committed to protect your rights. This is precisely the purpose of this data protection directive.

Your privacy is important and we want you to feel safe with us. For this reason, the data privacy officer and we ensure compliance with the privacy regulations, in particular the General Data Protection Regulation (GDPR), valid at European level starting May the 25th, 2018. You can find the privacy policy at the bottom of our Shop Online and print it if necessary. Our EDP systems are protected by technical and organizational measures against access, modification or distribution of your data by unauthorized persons, as well as loss and destruction.
Name and contact details
Responsible for managing customer data
PASTELLI S.r.l. Amministratore Pamich Torrisi Marina via Basse 4 - 35010 Campo San Martino (Italy) Mail Contact of the data protection officer:
If you have questions or requests regarding the Data Protection Regulation, if you no longer want Pastelli to use you data or if you have questions about our privacy policy, please contact our data protection officer, indicating exactly your doubts and your contact address, using the contact information below:
E-Mail: / Ph.: +39 049 9600270
The topics addressed and the contents will be treated with the strictest confidence.

Legal basis
The elaboration complies the general data protection regulation (GDPR).

How we use your personal information
For legitimate business purposes: we use your personal information only to fulfilling your requests, the formulation and the processing of purchase contracts and for information and advertising purposes of PASTELLI. The Customer Service Staff can access to data from the centralized customers’ data management of Pastelli. The management of customer data is based on the protection of PASTELLI’s legitimate interests and facilitates the compliance of data protection regulations regarding the accuracy and portability of data. We take into consideration your interest and your fundamental freedoms. You do not necessarily have to share your personal data and you can change, for example, the cookie settings. So it is you who will decide which data to share with us:
Below we indicate what the purpose and what data we need:
Name, gender, address, date of birth and telephone number:
P A S T E L L I S.r.l
Since 1929
35010 – Campo San Martino
Via Basse 4,6
Tel.(+39) 049 96 00 270 Italy
Fax (+39) 049 96 00 230

1. To perform a valid sales contract.
2. To get your order to destination: we use your personal data to deliver your order to the address you prefer. This is the essential part of your order on PASTELLI and serves for the fulfillment of the purchase contract.
3. To receive our catalog by post on your personal request.
4. In order to process returns and warranty claims.
E-mail address and fax:
1. To send an overview of the contract in the form of an order summary and a second order confirmation. The contract text is saved by us.
2. To send a tracking code by E-mail in order to be always updated on the status of your order and its current position. By confirming the data protection legislation in our online store or by sending an e-mail address, you consent the forwarding of your e-mail address to the courier for tracking the shipment. Your e-mail address will be used to offer you the possibility to follow and track the order and to be informed of the place where the ordered goods are located and of the constantly updated delivery times.
3. To send offers you requested, by E-mail or fax.
4. For sending e-mail communications for advertising purposes with information about new products and services, such as data of a new agent or retailer in the area, or a particular offer on our products.
5. We use your data exclusively for advertising purposes of PASTELLI SRL. We wish to inform you about new products, our services and interesting events. The e-mail sending only takes place with your consent, which you can revoke at any time with effect ex nunc:
E-Mail: / Ph.: +39 049 9600270

Computer data (Cookies, IP address *, profiling data) and personal data:
1. Preparation of the cart / wishlist and display of products that may be of your interest with the help of cookies.
In order to facilitate the use of our website and to improve and personalize your shopping experience, we use "cookies". Cookies are small text data that are inserted by the browser on your computer's hard drive and are useful for our website. We use cookies to better understand how our website is used and to allow better navigation. Cookies also allow us to recognize if the user has already visited our website previously or if he is a new visitor. The cookies we use do not store your personal data. If you do not wish to receive cookies, you can set the internet browser accordingly.
2. Google Analytics
To constantly improve our website and therefore your shopping experience. This website uses Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). Google Analytics uses the so-called "cookies", text files that are stored on your computer to allow the website to analyze how users use the site. The information, for instance through the use of cookies, such as the type of browser and operating system you use, URLs clicked on, your IP address and the pages you visited before and after navigation to this website they are transferred to a Google server in the United States and stored. The IP address transmitted by your browser in the context of Google Analytics remains separate from other Google data. On this site we have also expanded Google Analytics to the "anonymizeIP" code. This ensures that your IP address remains hidden so that all data is collected anonymously. Only in exceptional cases can the full IP address, made non-identifiable, be transmitted to a Google server in the USA and on behalf of the operator of this website, Google will use this information for the purpose of examining your use of the website, compiling reports on website activity and providing its manager with further services relating to the use of the website and the Internet. You can choose to decline cookies by selecting the appropriate settings on your browser, but please note that if you do this not all elements of this website may function as intended, so your website experience may be affected.
P A S T E L L I S.r.l
Since 1929
35010 – Campo San Martino
Via Basse 4,6
Tel.(+39) 049 96 00 270 Italy
Fax (+39) 049 96 00 230

You can prevent Google from collecting the data generated by cookies and related to your use of the website (including the IP address) and processing them through Google by downloading and installing the browser plug-in available at the following link:
Payment details:
1. To be able to successfully conclude the payment for the sale of the ordered goods and the conclusion of the purchase contract. We need your payment information to process the order and to fulfill our part of the purchase contract. Your bank and payment details (credit card details) that you entered at the time of purchase or provided to our agents are not collected or processed in computer systems. The credit card data are not stored in the data storage of PASTELLI SRL. Payments are made exclusively on EDP systems and under the technical and legal responsibility of our respective payment service providers. We only use payment service providers certified according to PCI DSS * that meet the most stringent requirements for the management and secure storage of data of credit cards.
2. The following payment service providers are currently used by us to process credit cards and immediate bank transfer:
TOLL-FREE NUMBER 800.825.099
3. To be able to refund your returns. When you return the goods, we use your payment information to refund the amount paid.
We store and process this data (with the exception of the IP address *) in the central administration of customers for the stipulation and processing of the contract and for our advertising purposes. For the conclusion of the contract, at least: your name, surname and address for identification in case of purchase in the online shop, are required. It is furthermore needed your e-mail address for order confirmation, and for delivery it is also necessary your shipping address and phone number. Without this information, the respective contracts can not be concluded. * The IP address will only be used to the extent necessary to protect the legitimate interests of the officer or third parties, unless the interests or rights and the fundamental freedoms of the data subject prevail, requiring the protection of personal data (for example, to bring legal actions and investigate crimes).
Recipient of personal data
PASTELLI does not sell your data to third parties, being personal data or other data. You can trust us. However, according to our legal powers, we must pass on your data to the following types of companies, so that we can provide you with important services and fulfill our sales contract:
• Companies responsible for the security of your purchases and the order of the catalog, such as suppliers of parcel and shipment services, and shippers.
• Payment service providers who process the payment and the refund of your order, if applicable
• IT service provider in the maintenance and software of our IT systems
• Credit information / credit control service providers, debt collection companies, investigating authorities and credit assessment institutions and fraud prevention
• Accurate deletion of data after a certain period of time established by law through a file and data media disposal company
P A S T E L L I S.r.l
Since 1929
35010 – Campo San Martino
Via Basse 4,6
Tel.(+39) 049 96 00 270 Italy
Fax (+39) 049 96 00 230

The data thus transmitted can only be used by the recipient for the fulfillment of his function. Any other use of the information is not allowed.
Duration of data storage
We will keep your personal information for the period required for the purpose for which they were created: as long as you have an account with us or as long as we need the information to provide you services or (if you are in contact with our customer service) only as long as support reports are needed. If you make a purchase they must be kept for period required for fiscal purposes.
If it is necessary or required to comply with legal requirements (eg data retention), fiscal and regulatory requirements, dispute resolution, fraud prevention and abuse, we may store some of your information, even if you have closed your account or they are not more necessary to provide services.
The retention period for certain data that is processed for the processing of purchase contracts and for which there is a fiscal retention period (supporting data) is at least of 10 years. Data processing is limited during this period. The detention obligation runs from the end of the calendar year in which the offer was submitted or the contract was executed.
Your rights
PDF by post or fax
Withdrawal of consent to the processing of personal data for commercial purposes
The use of your data for advertising purposes may be revoked at any time without incurring costs other than transmission costs according to the basic rates. For this the following contacts are available.
Withdrawal of consent
You can withdraw your consent to the processing of personal data at any time with effect for the future. Please note, however, that this may require re-entry of data before making a new purchase.
In relation to your personal data, you have the following rights:
• Right to information
• Right of rectification / correction You can view, check and modify your personal data by accessing your account "my account". Please update your personal data immediately if they have been modified or are incorrect.
• Cancellation or limitation of processing
• Opposition to treatment
• Data portability
• Right of appeal against regulatory authorities
Right to object
You have the right to object at any time to the processing of your personal information. In the event of opposition, personal data will no longer be processed, unless we demonstrate the existence of legitimate reasons to proceed with the processing that prevail over your interests, rights and freedoms or for the assessment, exercise or defense of a right in court. This also applies to profiling based on these provisions. Your legal right to information, correction or deletion of your personal information remains unaffected. Contact us using the contact options below if you wish to view your personal information and know any costs that may apply in accordance with the applicable law. If you exercise the legal right to information, correction or deletion of your personal data under certain circumstances and in accordance with applicable law, we may reject such information or refuse to correct or delete personal data. To exercise your rights, please contact our data protection officer:
P A S T E L L I S.r.l
Since 1929
35010 – Campo San Martino
Via Basse 4,6
Tel.(+39) 049 96 00 270 Italy
Fax (+39) 049 96 00 230
E-Mail: Ph. +39 049 9600270
We will process your requests immediately and free of charge in accordance with the legal requirements and inform you of the measures we have taken.
Legal issues and complaints
We reserve the right to use external companies / law firms for claims settlement (transport damage) and for legal matters. In this context, the exchange of data for the processing of the respective case takes place in accordance with the applicable legal provisions.
The data protection declaration must be adapted from time to time to the actual circumstances and legal situation. We will inform you via e-mail (if we have your e-mail address) of any changes or updates to this Privacy Policy.